Privacy Policy

Last updated: April 24, 2026

1. Overview

At www.roosterbet.io (the “Website,” “Casino,” “we,” “us,” or “our”), safeguarding your personal information is our top priority. This Privacy Policy (the “Policy”) details how we collect, process, and protect your data in alignment with global standards, including the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Policy governs all interactions on www.roosterbet.io and our associated gaming services.

Age Requirement: Access to this Website is restricted to individuals aged 18 years or older. We do not knowingly collect data from minors. If we discover that a person under 18 has provided data, we will immediately take steps to delete that information in accordance with legal mandates.

2. Our Identity & Governance

www.roosterbet.io is owned and operated by Novatrix SRL, a company incorporated in Costa Rica.

  • Company Registration: 3-102-893958

  • Registered Office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North side of Manuel Ávila Camacho School, Costa Rica.

  • Data Controller: Novatrix SRL acts as the Data Controller, determining the purposes and means of processing your personal data.

To ensure transparency, we have appointed a Data Protection Officer (DPO). For any privacy-related concerns or to exercise your rights, please contact:

3. Data Categories & Collection

We process personal data to ensure a safe, legal, and high-performance gaming environment.

Data Category Specific Information Collected
Identity Full name, username, date of birth, gender, and nationality.
Contact Email address, phone number, residential address, and proof of residency.
Financial Bank details, payment card info, and Source of Wealth (SoW) documents.
Gaming Betting history, game preferences, login logs, and bonus activity.
Technical IP address, browser type, device OS, and geolocation data.

4. Legal Basis for Processing

We only process your data when one of the following legal grounds applies:

  1. Performance of a Contract: Essential for account management and transaction processing.

  2. Legal Obligation: Required for Anti-Money Laundering (AML) and KYC compliance.

  3. Legitimate Interests: To prevent fraud, ensure network security, and improve our services.

  4. Consent: Applied when you opt-in to marketing communications or personalized ads.

5. Sharing & International Transfers

We may share your information with trusted third parties, including game providers (to facilitate gameplay), payment processors (to handle deposits/withdrawals), and regulatory bodies (where legally required).

International Transfers: As a global operator, your data may move outside the EEA. We ensure that such transfers are protected by Standard Contractual Clauses (SCCs) or occur only to countries with “Adequate” protection status as defined by the European Commission.

6. Retention & Your Rights

  • Retention: Due to AML regulations, we must retain your personal data for at least five (5) years after your account is closed.

  • Your Rights: You have the right to access, correct, or request the deletion of your data (subject to the retention period above). You may also object to processing, request data portability, or withdraw consent for marketing at any time.

7. Security Architecture

We utilize rigorous technical and administrative safeguards to prevent unauthorized access:

  • Secure Servers: All data is exchanged via encrypted protocols.

  • 2FA: We provide Two-Factor Authentication tools and strongly encourage all users to enable them for enhanced account security.

  • Confidentiality: Access to your data is strictly limited to employees and contractors who require it for business purposes.

8. Contact

For questions regarding this Policy or your personal information on www.roosterbet.io, please reach out to our DPO at [email protected] or connect with our support team via live chat.